By Paul R Timm PH.D.
Designed to get all managers and staff wondering the little issues that may be performed to inspire buyer loyalty and enhance carrier.
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Additional resources for 50 Powerful Ideas You Can Use to Keep Your Customers
A few are downright difficult. Every person is different; each has a unique personality. But the kind of people who tend to bug us the most are the ones who are not like us. Recognize this. Then accept this diversity and learn to enjoy it. Know that people’s needs are basically the same at some level and that treating them like guests, with dignity and courtesy, will create the most goodwill, most of the time. WORK ON YOUR VERBAL DISCIPLINE We all talk to ourselves regularly, and much of what we say may be judgmental.
In many cases, especially in retail stores, customers need first to be reassured that this is a “nice friendly place” to do business. They need to dispel worries about being pressured into buying something they don’t want. Use a nonthreatening ice-breaker. Often customers want to browse and get the feel of the place before they commit to doing business. The best ice-breaker for the browser can be an off-topic, friendly comment. Some good ones might be: A compliment. ” or “Your children are sure cute.
The customers would ask for the better dressed mechanics and those who chose to dress and groom themselves in the “old way” found themselves getting less work. Remember, the key word in dress and grooming is appropriate. Salespeople in a surf shop would look foolish in 55 50 Powerful Ideas You Can Use to Keep Your Customers three-piece suits; an undertaker would look ludicrous in a Hawaiian sport shirt. To overcome problems of individual differences that may be ineffective, some organizations issue uniforms.